Terms of Service

Last updated: 17 April 2026

These Terms govern your use of the PACE service (a product of Becloudsmart). By creating an account, signing in, or using the Service, you agree to these Terms.

1. Definitions

“Service” — the PACE website, applications and APIs at pacemos.ai and related subdomains. “Account” — the workspace provisioned for your organization. “Customer Data” — information you upload or enter. “We”, “us” — Becloudsmart. “You” — the legal entity or individual entering into these Terms.

2. Account + access

To use the Service you must be at least 16 and able to form a binding contract in your jurisdiction. You’re responsible for every action taken under your account, including by your members, admins, and anyone you share credentials with. Sign-in is via Microsoft Entra ID — you must have a valid account in your Entra tenant.

3. Plans, billing, and trial

• Paid plans are billed in advance via Stripe. Current prices are shown at /pricing.
• Trials are time-limited and may be terminated at our discretion.
• Subscriptions renew automatically until canceled. You can cancel anytime via the Stripe Customer Portal; cancellation takes effect at the end of the current billing period.
• Fees are non-refundable except where required by law.
• We may change prices with at least 30 days’ notice emailed to your account administrators. New prices take effect at your next renewal.
• Overdue amounts accrue interest at 1.5% per month or the maximum permitted by law, whichever is lower.

4. Acceptable use

You agree not to:

• Attempt to access another tenant’s data, bypass authentication, or exploit vulnerabilities
• Upload content that is illegal, infringing, malicious, or in breach of a third party’s rights
• Reverse engineer, decompile, or attempt to derive our source code
• Use the Service to build a competing product or for benchmarking without written consent
• Use automated means to overload the Service beyond documented rate limits
• Resell or white-label the Service to third parties without a separate agreement

5. Customer Data

You retain all rights in Customer Data. You grant us a limited licence to store, process, transmit, and display Customer Data solely to operate and support the Service. We don’t use Customer Data to train machine learning models. Tenant isolation is described in our Privacy Policy.

You’re responsible for the lawful basis for processing any personal data uploaded to the Service, including obtaining any required consents.

6. Intellectual property

The Service, our logos, and all related software are our IP (or our licensors’). These Terms grant you a limited, non-exclusive, non-transferable right to use the Service. Nothing in these Terms transfers ownership.

7. Third-party services

The Service integrates with third parties — Microsoft Azure, Microsoft Entra ID, Anthropic, Stripe, Resend. Use of those services is additionally governed by each provider’s terms.

8. Warranties and disclaimers

We warrant that we’ll provide the Service with reasonable skill and care. Beyond that, the Service is provided “as is” and “as available” without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement — except to the extent such warranties cannot be excluded by law.

9. Service levels and outages

We target 99.9% monthly uptime but do not currently offer a contractual SLA with credits. Planned maintenance is announced in advance where practical. Emergency maintenance may occur without notice.

10. Indemnity

You agree to defend, indemnify, and hold us harmless from any third-party claim arising from your Customer Data, your breach of these Terms, or your violation of law. We agree to do the same for any claim that our technology infringes a third-party IP right (subject to standard carve-outs for Customer Data, combinations, and modifications).

11. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or exemplary damages, including lost profits or revenue. Our aggregate liability for any and all claims arising under these Terms will not exceed the amount you paid us in the 12 months preceding the event giving rise to the claim.

12. Suspension and termination

We can suspend or terminate your access for: (a) non-payment, (b) material breach of these Terms, (c) activity that endangers the Service or other customers, or (d) as required by law. You can cancel anytime per section 3.

On termination, we make Customer Data available for export for 30 days, then permanently delete it along with your database and blob container.

13. Changes to these Terms

We may update these Terms from time to time. Material changes are emailed to account administrators with at least 30 days’ notice. Continued use after the effective date constitutes acceptance.

14. Governing law

These Terms are governed by the laws of Western Australia, Australia. The courts of Perth, Western Australia have exclusive jurisdiction, except that we may seek injunctive relief in any competent court.

15. Contact

Questions about these Terms: legal@pacemos.ai
General support: support@pacemos.ai